State Street Investment Managements, the asset management division of State Street Corporation is actively hiring a Client Support Senior Associate. This Associate level position will report to the Client Support Manager in the corporate headquarters at the Channel Center Building in Boston.
The Client Support Senior Associate’s primary responsibility is working with our institutional clients to ensure their trading needs are addressed to the highest level of satisfaction and any issues or problems are resolved promptly and professionally. In addition to working with our external clients, the Client Support Senior Associate will collaborate internally with various Business Units across State Street Investment Management including the Global Institutional Group and Portfolio Management team.
The Associate needs to be dedicated, enthusiastic, solutions oriented, and demonstrate good judgment on critical issues and resolution. There is a need for the associate to be an extension of the GIG team supporting the client’s needs while adhering to process standards and procedures.
As the Client Support, you will:
Ensure the highest quality of client satisfaction by responding to clients on general inquiries related to trade placement and settlement with State Street Investment Management
Collaborate with internal operational and portfolio management areas to respond to client needs in a timely manner and take immediate action to address issues as they arise, escalating when appropriate
Maintain current client internal documentation such as Transaction Security Forms, Authorized Signers Lists, Wire Instructions, etc. in accordance with our Corporate FTTOP Policy
Actively and enthusiastically offer creative solutions and always find ways to improve or enhance the client experience
Participate in and/or lead projects as needed
Enforce process standards and documented procedures
Participate in ongoing training and development of more junior staff, while providing feedback to the management team on progress
Operate as backup for manager when they are unavailable
Build technical expertise and better understanding of marketplace nuances
Assist manager in quality control checks
Conform with the ‘risk’ escalation chain for operational issues and suspicious transactions
Perform other duties as needed
These skills will help you succeed in this role:
Bachelor’s degree in Business, Finance, or equivalent work experience
Minimum 5 years in financial services
Work experience or demonstrated ability for exceptional time management capabilities
Ability to work in a complex, global, fast-paced environment and deliver solid action-oriented results quickly in a Hybrid Work Environment
Team player able to work effectively at all levels of an organization
Excellent collaborative, interpersonal, organizational, and communication skills (written and verbal) including a confident and professional telephone presence
Ability to work this position's hours: 10AM- 6:30PM EST
Strong problem resolution and analytical skills
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers
Salary Range:
$52,000 - $84,760 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Job Application Disclosure:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
