Leading other resources in the Front Office team, this role requires experience in working with business clients to understand issues impeding their day to day activities. The role operates as a platform owner, senior escalation leader, and enterprise operations authority across data, database, cloud, application support, and ITSM domains Main Duties and Responsibilities Incident Management -including major incidents Team leadership -role will include oversight of other resources in region Crafting SOP’s and training documents Training and onboarding of new resources Direct accountability for platforms that are: Client‑visible and revenue‑impacting Regulatory and audit examined Central to trade processing, data integrity, and reporting accuracy Responsibilities include acting as: Senior escalation authority for P1/P2 incidents Accountable owner for audit findings and remediation Decision authority during production crises and risk trade‑offs The role has...