State Street Investment Management ("State Street IM") is seeking a technically strong and operationally focused professional to provide production support leadership and incident management coordination across applications in Client Experience team. This role will serve as the first line of escalation for critical production incidents, partnering closely with application, infrastructure, security, vendor, and production support teams to ensure timely issue resolution, platform stability, and continuous operational improvement. What You Will Be Responsible For: Partner closely with production support and infrastructure teams for incident triage, prioritization, and resolution. Coordinate with application, infrastructure, database, security, and vendor teams to accelerate incident resolution and minimize business impact. Provide clear, concise, and timely communications to business and IT leadership regarding incident status, risk, mitigation actions, and resolution...