Job Description Summary Under general supervision, use specialized knowledge in information technology and skills obtained through experience, formal training and\or certification to provide second level telephone and on-site end user support for hardware installations and software applications. Participate in projects of moderate scope and complexity requiring cross-functional coordination. Detailed instructions, established procedures, and prescribed guidelines are provided by management to perform a variety of tasks requiring minimal evaluation, originality or ingenuity in making routine decisions. Recommend solutions to moderately complex problems. Extensive contact with internal customers is required to identify, research, and resolve problems. Job Description Responsibilities: Installs, configures, troubleshoots, and resolves problems on a wide variety of commercial and proprietary software via telephone and on-site support. Troubleshoots and solves problems...