Morgan Stanley is a leading global financial services firm providing investment banking, securities, investment management, and wealth management services. The Firm’s employees serve clients worldwide, including corporations, governments, and individuals—from more than 1,200 offices in 43 countries.

Morgan Stanley Investment Management (MSIM) is one of the largest global asset management organizations of any full-service securities firm, with 45 offices serving clients in 19 countries. MSIM professionals worldwide focus on delivering strong long-term investment performance across a diverse platform of equity, fixed income, liquidity, and alternative strategies, including merchant banking.

We’re looking for a collaborative operations leader to help deliver accurate, timely institutional client billing and accounts receivable (A/R) outcomes—and to improve the processes, controls, and reporting that support a best-in-class client experience. This role offers the opportunity to partner across business, finance, and technology teams and to lead meaningful modernization across a global operating model.

Overview

The Vice President, Institutional Client Billing, reports to the Executive Director, Global Head of Institutional Client Billing. The role is responsible for accurate and timely institutional client billing and accounts receivable (A/R) outcomes, while strengthening controls, reporting, data quality, and operational efficiency.

This role blends operations leadership with transformation leadership. You will ensure disciplined current-state execution while leading change across people, process, data, systems, vendors, and governance routines.

This position supports the continued evolution of the global billing operating model, including process transition and knowledge transfer from the Baltimore office to Boston. You will also be a partner on billing platform enhancements, data and process automation, and team development. The role requires close collaboration with relationship management, portfolio management teams, and contract specialists to support timely and accurate onboarding while collaborating with finance, legal, risk, compliance, and senior management.

Team Scope

The Institutional Client Billing team supports end-to-end fee and billing execution, including fee attribute confirmation, management fee calculations, invoice generation and distribution, vendor oversight, exception management, reconciliations, controls, reporting, and documentation/training. The team partners closely with relationship management, onboarding, contract specialists, legal, risk, compliance, and finance.

Success Measures: Success in this role will be measured by consistent billing and A/R execution; fewer billing exceptions; improved aging and cash outcomes; documented procedures and quality assurance (QA) routines; clear key performance indicator (KPI) visibility; timely issue resolution and escalation; successful process transition; scalable automation; improved data integrity; and a stable global operating model with defined ownership.

Specific Responsibilities

Operations Leadership

• Lead end-to-end institutional billing and A/R operations, including fee setup and verification, fee calculations, invoice generation and distribution, cash application, dispute management, aging, and collections.
• Maintain a strong supervisory and control environment through documented procedures, QA routines, reconciliations, exception tracking, and timely escalation.
• Reduce billing exceptions through root-cause analysis, sustainable remediation, disciplined issue management, and clear ownership across teams.
• Partner with onboarding, relationship management, finance, legal, risk, compliance, and contract specialists to ensure accurate fee terms, timely setup, and high-quality billing data.
• Own recurring billing and A/R reporting, including KPIs, dashboards, issue logs, scorecards, and management updates to support governance and capacity planning.
• Deliver ad hoc analysis on revenue and fees, including effective fee rates and billable assets under management, to support planning and forecasting.
• Lead team routines, performance management, training, capacity planning, role clarity, and senior-level communication across Boston and Mumbai.

Transformation Leadership

• Drive process modernization across institutional billing and A/R, focusing on scalability, automation, standardization, and reduced manual effort.
• Lead knowledge transfer and process transition from Baltimore to Boston, ensuring stable ownership, documented procedures, and continuity of service.
• Partner with technology, data, vendor, and platform teams on system enhancements, upgrades, workflow improvements, and data initiatives.
• Manage vendor and billing platform relationships, driving enhancements, upgrades, and automation to improve quality, transparency, and scalability.
• Identify root causes of billing exceptions and A/R delays, and implement sustainable remediation across process, data, controls, systems, and ownership.
• Develop and mature the global billing operating model, including offshore team integration, governance routines, performance transparency, and continuous improvement.

Skills, Abilities and Education

• 8 years of experience in financial services billing, A/R, revenue operations, or related finance/accounting. Bachelor’s degree in accounting, finance, or a related field is preferred.
• Experience in investment management or asset management billing, including management fees, investment management agreements (IMAs), and fee schedules, strongly preferred.
• Demonstrated ability to lead both day-to-day operations and transformation initiatives, including process transition, operating model change, automation, and control enhancement.
• Strong stakeholder communication and people leadership skills, with the ability to plan initiatives, prioritize work, manage escalations, and drive continuous improvement in a dynamic environment.
• Knowledge of internal controls, process flows, reconciliations, supervisory routines, and issue management frameworks.
• Strong Excel skills required. Experience with billing system implementations and reporting/automation tools (e.g., Power BI, Tableau, macros) is preferred; SAP experience is beneficial.
• Experience leading direct and/or matrixed teams across multiple locations or regions preferred, including offshore or vendor-supported delivery models.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Expected base pay rates for the role will be between $110,000 and $150,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background.  Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.