Enterprise Operations & Risk – Transfer Agency and Tokenization – Investment Management Manager
Our Deloitte Regulatory, Risk & Forensic team helps client leaders translate multifaceted risk and an evolving regulatory environment into defensible actions that strengthen, protect, and transform their organization. Join our team and use advanced data, AI, and emerging technologies with industry insights to help clients bring clarity from complexity and accelerate their path to value creation.
Work you'll do
As a Transfer Agency and Tokenization – Investment Management Manager on the Enterprise Operations & Risk team, you will be responsible for:
- Lead assessments of business, operational, regulatory, and technology risks across transfer agency operations and direct the development of risk mitigation strategies.
- Manage workstreams that strengthen transfer agency operations, including investor account administration, securities transaction processing, shareholder recordkeeping, and shareholder reporting.
- Evaluate the effects of tokenization, automation, artificial intelligence, and machine learning on operational controls, data quality, and process resilience.
- Oversee the development and quality review of operating model assessments, current-state and future-state process maps, control inventories, key risk indicators (KRIs), service-level agreements (SLAs), operating-level agreements (OLAs), vendor oversight artifacts, and procedure documentation.
- Lead client discussions on operating model trends, outsourcing and insourcing considerations, vendor capabilities, and market practices affecting transfer agents; contribute to proposal development and practice initiatives.
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to mentor and provide clear guidance to others
The team
Our Enterprise Operations & Risk offering enables clients to achieve profitable growth and competitive advantage by optimizing “heart of the business” operations. We leverage deep domain expertise to extend enterprise resilience, agility and remediation. Our professionals address client needs which span the organization and impact strategy, operations, performance and reputation.
Qualifications
Required:
- Bachelor’s degree and 5 years of experience in financial services or consulting, including investment management, fund administration, or back-office operations.
- Experience with transfer agency processes, including trade processing, recordkeeping, reconciliation, compliance, Anti-Money Laundering (AML), or client servicing.
- Experience assessing business, operational, regulatory, or technology risks and operational controls in investment management, and experience with distributed ledger technology and blockchain.
- Experience leading project or program workstreams, including work planning, milestone management, development of client deliverables, proposal development, or sales presentations.
- You must reside within a commutable distance of your assigned office with the ability to commute daily, if required, without the need for overnight accommodations.
- Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Preferred:
- Experience supervising, coaching, or reviewing the work of analysts or consultants.
- Experience with tokenization, digital assets, or tokenized financial products.
- Experience developing operating model assessments, current-state and future-state process maps, control inventories, key risk indicators (KRIs), service-level agreements (SLAs), operating-level agreements (OLAs), vendor oversight artifacts, or procedure documentation.
- Experience evaluating outsourcing, insourcing, or vendor capabilities for transfer agency or fund administration operations.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $134,500 to $265,100.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
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